Privacy Policy

1. Introduction

Wash-Can ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. Please read this policy carefully.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide when booking services:

• Name, email address, and phone number
• Service address and billing address
• Payment information (processed securely through Stripe)
• Service preferences and special instructions

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website and search terms used

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, operate, and maintain our cleaning services
• To process your transactions and send service confirmations
• To communicate with you about your service, including reminders and updates
• To respond to your inquiries and provide customer support
• To send marketing communications (with your consent)
• To improve our website and service offerings
• To prevent fraud and ensure platform security
• To comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, scheduling, etc.)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Payment Security

All payment transactions are processed through Stripe, a PCI-compliant payment processor. We do not store your complete credit card information on our servers. Stripe maintains strict security standards to protect your financial data.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings, though some features may not function properly if disabled.

7. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. When you cancel your account or request deletion, we will remove your personal information within 90 days, except where retention is required by law.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us at privacy@wash-can.com.

9. SMS and Phone Number Privacy

We value your privacy. Any phone numbers collected through our website, forms, or SMS opt-in are used only to deliver requested messages and services. We do not sell, rent, or share your phone number with third parties for marketing. Message frequency varies. Message & data rates may apply. You may opt out at any time by replying STOP. Your information is stored securely and used only for communication you have consented to.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Security Measures

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: